Customer Care at Dresses Only

At Dresses Only, want to service our customers to the highest standard- all our customers can feel assured that shopping at on this site can be as easy, safe and worry-free as in a store! 

Below are our Customer Care policies, but if you require additional information, please contact us via the options on the Contact Us page. 

Coupons & Discounts
Every time you purchase fromDresses Only, you will receive a coupon code on your receipt entitling you to 15% off your next online purchase! Simply enter your code into the coupon option at checkout and receive your loyalty discount. Your coupon is valid for 6 months.  

Sizing Chart

Choosing the right dress size online can be difficult. We all know sizes vary between brands and styles, but use the table below as a guide. However, if you want more information about specific dresses, email us and we can measure specific bust, waist and hip centimetres.

We also have a flexible exchange policy, which means if your dress is the wrong size, simply return the dress to us and we will send you the correct size with no additional charges.

Payment Information

Postage & Shipping Information

We now have several fantastic postage options for our local and international shoppers! 

       1) Sydney pick-up: $4.95

       2) Flat rate for Australian Registered Post: $9.95 (receive your item/s in 6-10 days)

       3) Flat rate for Australian Express Post: $12.95 (receive your item/s in 1-4 days)

       4) International Shipping

                            One dress: $24.95

                            Two dresses: $24.95

                            Three dresses: $34.95

                            Four or more dresses: $49.95

Exchanges & Returns

If you receive your dress and you’d prefer a different size or style, we are happy to exchange it. Simply contact us within 7 (seven) days stating;

• Your contact details
• Item description
• Date purchased
• Reason for exchange

After confirmation from us, return the dress (in original condition & with original tags attached) and we will send you out your desired exchange free. Unfortunately we do not reimburse any postage costs for returning the item to us.

Guarantee & Refunds

At Dresses Only, we exchange any dress but do not refund unless the dress is faulty. In situations were a dress needs to be returned, we are happy to issue a credit note for in our store at any time. Please choose carefully. As with exchanges, please contact us within 7 (seven) days of receiving the product.

Privacy 

Our privacy policy at Dresses Only is simple: We DO NOT share your information with any third parties because we believe this is exploitation of customer trust (and we all know how annoying spam is!).

We only use your contact information to dispense your purchase as quickly as possible, to provide a monthly update of new dress styles and fashions and to improve our service.

If you wish to unsubscribe to our monthly email, please contact us on the Contact Us page.